This Privacy Policy describes how The Introduction LLC ("The Introduction," "we," "our," or "us") collects, uses, shares, and protects information about you when you visit jointheintroduction.com (the "Website") or use our introduction service (collectively, the "Service"). This Privacy Policy is incorporated into and forms part of our Website Terms of Service and Member Contract.

BY USING THE SERVICE OR CREATING AN ACCOUNT, YOU CONSENT TO THE COLLECTION, USE, AND DISCLOSURE OF YOUR INFORMATION AS DESCRIBED IN THIS PRIVACY POLICY. If you do not agree, please do not use the Service.

1. INFORMATION WE COLLECT

1.1 Information You Provide Directly

We collect information you voluntarily provide to us, including:

• Identity Information: Full legal name, date of birth, gender;

• Contact Information: Email address, phone number, and mailing address;

• Profile Information: Interests, hobbies, lifestyle preferences, occupation, education, and any other information you choose to include in your member profile;

• Communications: Messages, feedback, and correspondence you send to The Introduction LLC or to other Members through the Service;

• Payment Information: Credit or debit card number, billing address, and other financial information necessary to process your membership fee. Payment card data is processed by our third-party payment processor and is not stored on our servers;

• Identity Verification: Government-issued identification documents, where required for verification purposes;

• Background Check Consent: Consent forms and related information where screening is conducted.

1.2 Information Collected Automatically

When you use the Website, we may automatically collect certain technical and usage information, including:

• Log Data: Your IP address, browser type, operating system, referring URLs, pages viewed, and the date and time of your visit;

• Device Information: Device type, unique device identifiers, and mobile network information;

• Cookies and Tracking Technologies: Information collected through cookies, web beacons, pixels, and similar technologies (see Section 6 for details);

• Location Information: General geographic location inferred from your IP address.

1.3 Information from Third Parties

We may receive information about you from third parties, including:

• Background Check Providers: Results of any screening or background check services we use, consistent with applicable law;

• Identity Verification Services: Results of identity or age verification checks;

• Referrals: If another Member refers you to the Service, we may receive your name and contact information;

2. HOW WE USE YOUR INFORMATION

We use the information we collect for the following purposes:

2.1 Providing and Operating the Service

• Creating and managing your member account;

• Conducting the intake process, including reviewing your profile and preferences to identify Marco Polo groups.

• Communicating with you about your account and Marco Polo groups. 

• Processing your membership fees and managing your subscription;

• Providing customer support and responding to inquiries.

2.2 Safety and Verification

• Verifying your identity and eligibility to use the Service;

• Conducting background screening consistent with your consent;

• Detecting, preventing, and investigating fraud, abuse, harassment, and other violations of our Terms of Service;

• Protecting the safety of Members and the integrity of the Service.

2.3 Communications and Marketing

• Sending you service-related notifications, account updates, and group  alerts;

• Sending you marketing emails, newsletters, and promotional offers, where you have consented to receive them;

• Sending you SMS notifications, where you have separately consented;

• Responding to your requests, feedback, and reports.

2.4 Improving the Service

• Analyzing usage patterns and trends to improve matching quality and user experience;

• Conducting research and analytics to understand how Members use the Service;

• Developing new features and services;

• Training staff and improving operational processes.

2.5 Legal and Compliance

• Complying with applicable laws, regulations, and legal processes;

• Enforcing our Terms of Service and Member Contract;

• Protecting The Introduction LLC's legal rights and interests;

• Responding to lawful requests from government authorities.

3. HOW WE SHARE YOUR INFORMATION

We do not sell your personal information. We may share your information in the following limited circumstances:

3.1 With Other Members — Introductions Only

The core function of the Service involves creating opportunities to meet other people in groups that share similar interests. We do not share information from one Member to another. 

3.2 With Service Providers

We share information with trusted third-party service providers who assist us in operating the Service, including:

• Payment processors (for billing and subscription management);

• Background check and identity verification providers;

• Email and SMS communication platforms;

• Cloud storage and hosting providers;

• Analytics and technology service providers;

• Customer support software providers.

All service providers are contractually required to protect your information and to use it only for the purposes for which it was shared.

3.3 For Legal and Safety Reasons

We may disclose your information when we believe in good faith that disclosure is necessary to:

• Comply with a legal obligation, court order, subpoena, or government request;

• Protect the rights, property, or safety of The Introduction LLC, our Members, or the public;

• Detect, prevent, or address fraud, security, or technical issues;

• Enforce our Terms of Service or Member Contract.

3.4 Business Transfers

If The Introduction LLC is involved in a merger, acquisition, sale of assets, or other business transfer, your information may be transferred as part of that transaction. We will notify you before your information is transferred and becomes subject to a different privacy policy.

3.5 With Your Consent

We may share your information with third parties when you have given us your express consent to do so.

4. DATA RETENTION

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. Our general retention practices are as follows:

• Active Account Data: Retained for the duration of your active membership plus a reasonable period thereafter for fraud prevention and dispute resolution purposes;

• Closed Account Data: Core account records (name, contact information, membership history, and payment records) are retained for a period of up to seven (7) years after account closure, as required for legal and tax compliance;

• Communication Records: Messages and correspondence are retained for up to three (3) years after account closure unless earlier deletion is requested and no legal hold applies;

• Background Check Results: Retained only for as long as required by applicable law and our agreements with screening providers;

• Payment Information: Payment card details are not stored by us; payment records are retained for seven (7) years for tax and accounting purposes;

• Anonymized Analytics Data: May be retained indefinitely in anonymized, non-identifiable form.

You may request deletion of your account and personal information at any time as described in Section 7. Upon verified deletion request, we will delete or anonymize your information from active systems within ten (10) business days, subject to legal retention obligations.

5. YOUR PRIVACY RIGHTS

5.1 General Rights

Subject to applicable law, you have the following rights regarding your personal information:

• Right to Access: You may request a copy of the personal information we hold about you;

• Right to Correction: You may request that we correct inaccurate or incomplete information;

• Right to Deletion: You may request that we delete your personal information, subject to legal retention requirements (see Section 4);

• Right to Restrict Processing: You may request that we limit how we use your information in certain circumstances;

• Right to Data Portability: Where technically feasible, you may request a copy of your information in a structured, machine-readable format;

• Right to Withdraw Consent: Where we rely on your consent to process your information, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

5.2 How to Exercise Your Rights

To exercise any of your privacy rights, please contact us at:

The Introduction LLC — Privacy Requests

277 E 340 S, Orem, UT 84058

Email: hello@jointheintroduction.com

Subject line: "Privacy Rights Request"

We will respond to verifiable requests within thirty (30) days. We may need to verify your identity before fulfilling a request. We will not discriminate against you for exercising your privacy rights.

5.3 California Residents — CCPA/CPRA Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), including:

• The right to know what personal information is collected about you and how it is used and shared;

• The right to delete personal information we have collected from you (subject to certain exceptions);

• The right to correct inaccurate personal information;

• The right to opt out of the "sale" or "sharing" of personal information (note: we do not sell personal information);

• The right to limit the use of sensitive personal information;

• The right to non-discrimination for exercising CCPA/CPRA rights.

To submit a CCPA/CPRA request, please contact us at hello@jointheintroduction.com with "CCPA Request" in the subject line. We will respond within forty-five (45) days. You may also authorize an agent to make a request on your behalf, provided they present verifiable authorization.

5.4 Utah Residents

Utah residents may have additional rights under the Utah Consumer Privacy Act (UCPA), Utah Code § 13-61-101 et seq., including the right to access, delete, and obtain a portable copy of personal data, and the right to opt out of certain processing. To submit a UCPA request, contact us at hello@jointheintroduction.com with "UCPA Request" in the subject line.

6. COOKIES AND TRACKING TECHNOLOGIES

6.1 What We Use

We use cookies, web beacons, pixels, and similar tracking technologies on the Website to:

• Keep you logged in to your account;

• Remember your preferences and settings;

• Understand how visitors use the Website (analytics);

• Improve Website performance and functionality;

• Deliver relevant content and service notifications.

6.2 Types of Cookies

• Essential Cookies: Necessary for the Website to function; cannot be disabled;

• Functional Cookies: Remember your preferences and personalization choices;

• Analytics Cookies: Help us understand Website traffic and usage patterns (e.g., Google Analytics or similar tools);

• Marketing Cookies: Used to track the effectiveness of our marketing efforts; only placed with your consent.

6.3 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse cookies or to be alerted when cookies are being sent. Note that disabling certain cookies may affect the functionality of the Website. Your browser's help documentation provides instructions for managing cookie settings.

7. DATA SECURITY

The Introduction LLC takes the security of your personal information seriously. We implement commercially reasonable technical, administrative, and physical safeguards to protect your information from unauthorized access, use, alteration, or destruction, including:

• Encryption of personal data in transit using industry-standard TLS/SSL protocols;

• Access controls limiting employee access to personal information on a need-to-know basis;

• Secure hosting and storage environments;

• Regular security assessments and reviews.

HOWEVER, NO METHOD OF TRANSMISSION OVER THE INTERNET OR ELECTRONIC STORAGE IS 100% SECURE. While we strive to protect your information, we cannot guarantee absolute security. In the event of a data breach that affects your rights and freedoms, we will notify you as required by applicable law.

You are responsible for maintaining the confidentiality of your account password. Please notify us immediately at hello@jointheintroduction.com if you suspect any unauthorized access to your account.

8. CHILDREN'S PRIVACY — COPPA NOTICE

THE SERVICE IS STRICTLY FOR ADULTS 18 YEARS OF AGE AND OLDER. The Introduction LLC does not knowingly collect, use, or disclose personal information from anyone under 18 years of age. Our practices are intended to comply with the Children's Online Privacy Protection Act ("COPPA"), 15 U.S.C. § 6501 et seq.

If we discover that we have inadvertently collected personal information from a minor under age 18, we will take immediate steps to delete that information and close the associated account. If you are a parent or guardian and believe your child has provided us with personal information without your consent, please contact us immediately at hello@jointheintroduction.com with "COPPA — Minor Data" in the subject line.

9. THIRD-PARTY SERVICES AND LINKS

The Website may contain links to third-party websites or services. This Privacy Policy does not apply to those third-party sites, and we are not responsible for their privacy practices. We encourage you to read the privacy policies of any third-party sites you visit. Our use of third-party service providers is governed by data processing agreements requiring them to protect your information.

If you connect third-party accounts (e.g., social media) to our Service, please be aware that information shared through those connections is also subject to the privacy policies of those third parties.

10. INTERNATIONAL USERS

The Introduction LLC is based in the United States (Orem, Utah) and the Service is intended for users in the United States. If you access the Service from outside the United States, please be aware that your information will be transferred to, stored, and processed in the United States, where privacy laws may differ from those in your country. By using the Service from outside the United States, you consent to this transfer and processing.

11. DO NOT TRACK SIGNALS

Some browsers offer a "Do Not Track" (DNT) feature that signals to websites that you do not wish to have your online activity tracked. Our Website does not currently respond to DNT browser signals, as there is no industry standard for how these signals should be interpreted. We will update this section if we adopt a DNT standard in the future.

12. RELATIONSHIP TO TERMS OF SERVICE AND MEMBER CONTRACT

This Privacy Policy is incorporated by reference into The Introduction LLC's Website Terms of Service and Member Contract. By agreeing to the Terms of Service or executing the Member Contract, you also agree to this Privacy Policy. In the event of any conflict between this Privacy Policy and the Terms of Service or Member Contract on a privacy-related subject, this Privacy Policy shall govern.

The following documents together form the complete legal framework governing your use of the Service:

• Website Terms of Service (available at jointheintroduction.com);

• Member Contract (provided at enrollment);

• This Privacy Policy (available at jointheintroduction.com).

13. CHANGES TO THIS PRIVACY POLICY

We reserve the right to update or modify this Privacy Policy at any time. When we make material changes, we will:

• Post the updated Privacy Policy on the Website with a new "Last Updated" date;

• Send an email notification to the email address on file for active Members at least fourteen (14) days before the changes take effect;

• Where required by law, obtain your consent before implementing material changes.

Your continued use of the Service after the effective date of any updated Privacy Policy constitutes your acceptance of the revised policy. If you do not agree to the updated policy, you may cancel your membership in accordance with the Member Contract.

14. CONTACT INFORMATION AND PRIVACY COMPLAINTS

If you have any questions, concerns, or complaints about this Privacy Policy or our data practices, please contact us:

The Introduction LLC — Privacy Officer

277 E 340 S, Orem, UT 84058

Email: hello@jointheintroduction.com

Subject Line: "Privacy Policy Inquiry"

Website: jointheintroduction.com

We take privacy complaints seriously and will respond within thirty (30) days. If you are not satisfied with our response, you may have the right to lodge a complaint with the applicable data protection authority in your jurisdiction.

This Privacy Policy is effective as of the date listed above and applies to all information collected by The Introduction LLC through the Service.

The Introduction respects your privacy and is committed to protecting your information.

1. Information We Collect

We may collect:

• name

• email address

• phone number

• payment information

• profile information

• identity verification information

• communications with us

Payment information is processed securely through third-party payment providers and is not stored directly by us.

2. How We Use Information

We may use information to:

• provide services

• verify member identity

• improve platform safety

• process payments

• communicate with members

• enforce policies

• improve user experience

3. Identity Verification & Safety

To support member safety, we may use third-party identity verification and screening providers.

Verification does not guarantee member behavior or outcomes.

4. Information Sharing

We do not sell personal information.

We may share limited information with:

• payment processors

• identity verification providers

• service providers assisting platform operations

• legal authorities when required by law

5. Data Security

We implement reasonable security measures to protect personal information.

However, no system can guarantee absolute security.

6. Your Rights

You may request:

• access to your data

• correction of inaccurate information

• account deletion requests

Some information may be retained for legal or operational purposes.

7. Cookies & Analytics

We may use cookies and analytics tools to improve website functionality and performance.

8. Changes to This Policy

We may update this Privacy Policy periodically.

Continued use of the platform constitutes acceptance of any updates.

9. Contact

For privacy-related inquiries:

The Introduction
hello@jointheintroduction.com